Making things right
If an order is incorrect, damaged, defective, unsafe or not as described, email ramadikwejustice19@gmail.com as soon as reasonably possible with your order number, a description of the issue and clear photographs where relevant. We will assess the matter and provide the remedy required by applicable law.
Change-of-mind requests
For an unused, unopened and resaleable non-personalised item, contact us within 7 days after delivery to request a change-of-mind return. Return approval is required before sending an item back. Personalised, made-to-order and hygiene-sensitive items may not be eligible for a change-of-mind return to the extent permitted by law.
Returns process
After we approve a return, we will provide return instructions. Unless the item is incorrect, damaged, defective, unsafe or not as described, the customer is responsible for the reasonable cost of return delivery. Please retain proof of posting or courier collection.
Refund timing
Where a refund is approved, we aim to process it to the original payment method within 7 business days after we receive the returned item or sufficient evidence to assess the claim. Processing times of banks and payment providers may vary.
Nothing in this policy limits rights that cannot lawfully be excluded under South African consumer law.