Your information, handled with care
Effective date: 22 August 2026.
The Box Experience, 22 Hibiscus Street, Pretoria, Gauteng, 0081, South Africa, is responsible for the personal information it processes through this store. For privacy questions or requests, email ramadikwejustice19@gmail.com.
Information we collect
We may collect your name, email address, telephone number, delivery address, order history, recipient details, personal message, selected experience details, correspondence, browsing and device data, and information needed to prevent fraud or meet legal obligations.
How we use information
We use personal information to process and deliver orders, personalise an experience, provide support, communicate about an order, prevent fraud, maintain records, comply with legal obligations and improve the store. We only send direct marketing where permitted by law and you can opt out of marketing communications at any time.
Sharing and service providers
We share only the information necessary with service providers that help us operate the store, process payments, deliver orders, host the store, communicate with customers or comply with legal obligations. These providers may process information outside South Africa. We do not sell personal information.
Your rights
Subject to applicable law, you may request access to, correction, update or deletion of your personal information, object to certain processing, or withdraw consent where consent is the basis for processing. Contact us using the details above. You may also lodge a complaint with the South African Information Regulator.
Security and retention
We take reasonable technical and organisational measures to protect personal information. We retain information only for as long as reasonably necessary for the purposes described above, to meet legal requirements or to resolve disputes.
Cookies
Our store and service providers may use cookies and similar technologies to operate the store, remember preferences, understand performance and support security. You can manage cookies through your browser settings, although some store features may not work correctly if cookies are disabled.